Refund & Cancellation Policy
Last updated: 14 October 2026
Try before you pay
Every new account gets a free 30-day trial with no card needed, so you can check that RichPOS fits your shop before paying.
Cancellation
You can cancel at any time. Your plan stays active until the end of the period you have already paid for, and it is not renewed after that.
Refunds
- Monthly and yearly plans are paid in advance and are not refunded for unused time once the period has started.
- If you were charged twice or charged in error, contact us within 7 days of the payment and we will refund the extra amount to the original payment method.
- Approved refunds are usually processed within 7–10 working days, depending on your bank or payment provider.
How to ask
Contact us through the contact page with your shop name, registered mobile number and payment details.