Sales Returns and Exchanges Without Arguments
Quick answerIn RichBills you find the original bill, pick the items coming back and save a sales return. Stock goes back and the customer's balance is corrected. Refund in cash or UPI, adjust it on a new bill for an exchange, or on Dukaan Plus give a credit note code the customer uses on a later visit.
Bill dhoondo, saman wapas, naya saman do: stock apne aap theek.
Intro offerRegular price ₹199₹99/monthfirst 3 months · then ₹199
After the free 30-day trial · or ₹1,999/year · Billing, stock & GST included · No card needed
RichBills at a glance
Updated
| What it is | RichBills: GST billing and point-of-sale (POS) software for shops in India |
|---|---|
| Best for | Returns & Exchange: Return against the bill, exchange, refund or credit note. Used by clothing shop, footwear shop, mobile shop, saree shop owners. |
| Not the right pick if | You need offline billing, GST e-invoices (IRN), e-way bills or a weighing scale connected directly to the computer. RichBills does not do these (it does read the barcode labels printed by label-printing weighing scales). |
| Price | Free 30-day trial, then Dukaan ₹99/month for the first 3 months (intro price for new shops, so you can try the paid plan at low cost), ₹199/month after, or ₹1,999/year (about ₹5.50 a day). Bigger plans: Dukaan Plus ₹399, Business ₹599, Business Pro ₹899 a month. Every paid plan has billing, stock, udhaar, GST reports, WhatsApp bill sharing and unlimited devices; staff users: 2 on Dukaan, 5 on Dukaan Plus, unlimited on Business and Business Pro (the owner login is not counted). No GST, no setup fee. |
| Free plan | Free forever: 50 bills a month, 1 store, 1 user; small “Made with RichBills” footer on bills, no data export, premium modules locked. Details: richdaddy.in/free-billing-software |
| Free trial | 30 days, no card needed. Up to 200 items & customers, 500 invoices, 1 warehouse and 1 user. |
| Runs on | One web app in any modern browser on a PC, laptop, tablet or phone (iPhone and iPad too), free Windows, Mac and Linux desktop apps, and an Android app. Prints on 58/80 mm thermal and A4 printers. |
| GST | GST bills with HSN codes and CGST/SGST/IGST split, GSTR-1-ready reports, Tally export. Does not generate e-invoices (IRN) or e-way bills. |
| Internet | Needed, also in the desktop apps. There is no offline mode. |
| Backups | RichBills backs up all shop data daily on its servers. Export your reports to Excel, CSV or PDF anytime. |
| If your plan ends | If your plan ends, your data stays in your account. You can still log in to view it and export it to Excel/CSV. |
| Made by | RichBills Software, Ahmedabad, Gujarat, India. Support in English and Hindi on WhatsApp +91 90333 31255. |
How a return or exchange works
Find the bill
Search by bill number, customer mobile or date.
Pick returned items
Choose the items and quantities coming back.
Choose the refund
Cash or UPI back, or on Dukaan Plus a credit note code (CN-XXXXX).
Bill the exchange
For an exchange, bill the new item and adjust the returned amount.
Done
Stock and the customer's ledger are corrected and the return is in your reports.
Return features
| Feature | What it does in RichBills |
|---|---|
| Return against the bill | Linked to the original bill, so only items actually sold can come back. |
| Stock back | Returned items go back into stock. |
| Refund modes | Cash, UPI or card; credit note codes on Dukaan Plus. |
| Customer balance | A return on a credit bill reduces the customer's due. |
| Reports | Sales return report and returns in GST reports. |
| Activity log | Return edits and deletes logged (Dukaan Plus). |
Good to know: Credit note codes and gift vouchers are on Dukaan Plus. A GST credit note to a registered buyer can also be made with our free credit note tool.
Try it free before you switch
Questions shop owners ask
How do I take a return in RichBills?
Open Sales Return, find the original bill, pick the items coming back and choose how to refund. Stock and the customer's balance update.
Can I exchange a size?
Yes. Return the old item against the bill and bill the new one; the returned amount is adjusted.
Can I give store credit instead of cash?
On Dukaan Plus, choose credit note as the refund mode and the customer gets a CN code to use on a later bill.
What does it cost?
Sales returns are in every plan. 30 din free, phir ₹99/month pehle 3 mahine, phir ₹199/month ya ₹1,999/saal on the Dukaan plan. Credit note codes are on Dukaan Plus.
Related tools in the same app
Guides
Make exchanges painless
Free for 30 days, no card needed. Then ₹99 a month for the first 3 months and ₹199 a month after that, or ₹1,999 a year on the Dukaan plan. Everything on this page is in every paid plan.